Services

Implementation

Even good technological design can result in substandard system performance if not implemented properly. In addition, integrating technologies from multiple vendors can create confusion regarding responsibility and accountability. Today's market requires quick response to opportunities and competition. To meet this need, WinterSmith Technology Services provides a time and labor management solution with implementation that is not only full-featured and proven -- it's customized to your needs.

Companies that do business with WinterSmith Technology Services can expect a partner that will be there through all phases of implementation -- from the initial planning phases to the final rollout. WinterSmith Technology Services provides scalable levels of assistance that are tailored to each implementation. We transform your human resources department into a cost-effective robust time and labor management environment.

Training

WinterSmith Technology Services provides professional, instructor-led training to make the transition to our product line as simple as possible, for all your employees. WinterSmith Technology Services training sessions are designed to provide the tools your staff will need to use any one of our solutions successfully in your business environment. Key concepts are taught using examples tailored to your business' needs.

Based on your company needs, we train at administrative levels and at user levels, giving each group the training necessary to perform their tasks.

Maintenance

At WinterSmith Technology Services, we work hard to provide our customers with quick, efficient and reliable technical support at a competitive and fair cost.. We understand that the when a mission critical system isn't performing properly it can have negative effects on your workforce and your bottom line. As a customer you will get timely access to our support and maintenance personnel who will work diligently to resolve any issues you may be facing. The quicker we resolve your problems the quicker you can return to focusing on your core business.

Software maintenance agreement provides the customer with unlimited telephone help-desk support, access and notification of all service releases and price discounts on certain upgrades.
 
Hardware maintenance agreement provides full coverage on all hardware components, including parts, labor and repair or replacement.

With a WinterSmith Technology Services maintenance agreement you will constantly enjoy peace of mind, knowing your mission-critical workforce management system is completely covered in the event of downtime. Without a maintenance agreement, telephone help-desk support, hardware repair, software feature releases, and shipping costs will be billed at the WinterSmith Technology Services standard rate for these services.